What customers want
Our customers regularly score us on a range of different areas and, based upon this, you get a real insight into what is important to OEMs.
There are the obvious areas such as on time delivery and quality and rejection rates, which our Right First Time, Zero Defects policy has been introduced to support, but there is clearly more to it than that.
So what else matters?
Our survey shows the additional areas important to customers when assessing their contract manufacturers and what, therefore, should form part of the ‘standard’ package from any provider:
Flexibility – we live and work in a fast moving dynamic world where end user requirements constantly and rapidly change, as such customers need a supplier that can support this need. At Tenkay, we understand that being able to respond quickly, and react and deliver changes when required provides the support, flexibility and confidence that our customers need.
Ease of doing business – it is vital that communication between supplier and customer is easy and responsive. Keeping customers informed and updated is key to any partnership. OEMs need a partner that finds solutions, someone that will manage the process with their best interests at heart and get the job done.
Business Continuity Plan – a business continuity plan demonstrates the supplier's commitment to continue to deliver and minimise any impact on supply, whatever may happen.
EHS & Ethics – customers want to know their supply chain partners take their impact on the environment, as well as health and safety and other ethical issues such as conflict minerals, seriously. Responsible contract manufacturers can also help customers with the burden of supply chain audits.
We are really pleased with our recent customer scoring – see our infographic if you missed it last time.
Having an engaged workforce at Tenkay is at the heart of the service we provide; expertise, proactive problem solving and attention to detail are valued by our customers.
If you like what you see and want to find out what we could do for you, or to arrange a visit to our site, please don’t hesitate to contact us today.