What customers want
Our customers regularly score us on a range of different areas and, based upon this, you get a real insight into what is important to OEMs.
There are the obvious areas such as on time delivery and quality and rejection rates, which our Right First Time, Zero Defects policy has been introduced to support, but there is clearly more to it than that.
So what else matters?
Our survey shows the additional areas important to customers when assessing their contract manufacturers and what, therefore, should form part of the ‘standard’ package from any provider:
- Flexibility – we live an work in a fast moving dynamic world where end user requirements constantly and rapidly change…
We are really pleased with our recent customer scoring – see our infographic if you missed it last time.
Having a happy, supportive team at Tenkay is at the heart of the service we provide and its expertise, proactive problem solving and attention to detail is valued by our customers.
If you like what you see and want to find out what we could do for you, or to arrange a visit to our site, please don’t hesitate to contact us today.
- Written by Robert Doick
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